Rental Information

RESERVATIONS

TWO NIGHT MINIMUM STAYS are required for all reservations. Longer minimum stays may be in effect during holiday and certain peak season times. Reservations can be made on-line at www.ashevilleconnections.com 24 Hours a Day or by calling our office 828 274-6978 or Toll Free 888 861-9487. Normal office hours are Monday through Friday 9:30 AM to 5:00 PM and Saturday 11:00 AM to 4:00 PM. Prices quoted at this site are for time periods indicated and may be subject to change without notice.

PAYMENT AND SECURITY DEPOSIT

A 50% ADVANCE RENTAL AMOUNT MUST BE RECEIVED TO CONFIRM YOUR BOOKING. PAYMENT IN FULL IS TO BE MADE IF ARRIVAL DATE IS WITHIN 45 DAYS OF BOOKING. A LEASE/VACATION RENTAL AGREEMENT and CONFIRMATION will be emailed or mailed to you after the reservation is made. These documents will detail policies and due dates and are to be initialed , signed and returned with your check for the amount due to Asheville Connections, Inc. PO Box 5208, Asheville, N. C. 28813.. RECEIPT OF A SIGNED VACATION RENTALAGREEMENT WILL BE REQUIRED PRIOR TO YOUR ARRIVAL AT THE PROPERTY. Asheville Connections reserves the right to cancel your reservation without receipt of this document. On-line Bookings require your acceptance of the Vacation Rental Agreement in lieu of signing a lease. One-half of the vacation cost plus Trip Insurance will be billed on your credit card (Visa, MC, Discover). You are responsible for mailing a check for the balance to our office prior to 45 days from arrival. Your confirmation will be your only reminder of the balance due. Mailing address is Asheville Connections, Inc., PO Box 5208, Asheville, N. C. 28813. The down payment includes half of the rent, half the sales, use and occupancy tax and the optional Trip Protection Insurance. Some properties will require a Security Deposit which will be refunded after two weeks of your departure date if the property is left in proper condition. This reservation and all payments made are non-refundable and non cancellable.We encourage guests to purchase our Trip Insurance to cover illness, accidents, certain military situations and certain job loss situations which would prevent your staying at the property. For more information seethe Trip Insurance Flyer at our Home Page. A $50 service charge on all returned checks will be added to your balance. All advance rent amounts will be deposited in an INTEREST BEARING TRUST ACCOUNT at Capital Bank, 1310 Hendersonville Rd, Asheville, NC28813, with the interest accrued going to Asheville Connections Inc.

SMOKING IS PROHIBITED AT ALL PROPERTIES

and a $150 penalty will be charged to guest credit card on file if smoking is detected after guest departure. Asheville Connections has a thorough inspection policy to ensure our rental units are in good condition. Please assist us by reporting any broken or non-functioning appliances or any oversights in cleaning to our office within 2 hours of your arrival. We will make every reasonable effort to address these as quickly as possible.

TRIP INTERRUPTION INSURANCE

This is available as an option on each reservation. The fee for the insurance is 7% of all rents, fees and taxes. TRIPINTERRUPTION INSURANCE IS NON-REFUNDABLE AND MUST BE PAID FOR AT LEAST 30 DAYS PRIOR TOARRIVAL OR AT THE TIME YOU MAKE YOUR RESERVATION, WHICHEVER IS EARLIEST. Asheville Connections Inc. receives a portion of this fee for processing the insurance purchase. The policy covers standard trip interruption due to medical emergencies and military deployment which occurs within 10 days of departure date on lease. Asheville Connections Inc. and the owners that they represent do not refund in the event of severe weather affecting your arrival, stay or departure.

CANCELLATIONS

In the event of a cancellation of a confirmed rental for any reason, Asheville Connections Inc. must be notified immediately and will make every reasonable effort to re-rent the property. IF THE PROPERTY IS NOT RE-RENTED,NO REFUND WILL BE PAID. If the property is re-rented for the original vacation rental agreement amount, tenant will receive a refund of the advance rental payment less $75 cancellation fee plus tax. If re-rented for less than the original rate, tenant will receive the balance of the advance rental payment less $75 cancellation fee plus tax and less whatever amount necessary to make full payment to the owner. All refunds will be made within 60 days of receipt of the re-rented advance rental payment. If you purchased the optional Travel Insurance, the insurance premium will not be refunded.

CHECK-IN PROCEDURE

Two weeks prior to your arrival and after payment has been made in full you will be emailed driving directions and key code entry instructions to your vacation property. If you do not receive these, please email or phone our office and they will be resent. Check-In is 4 PM or AFTER. Our cleaners need time to prepare the house and may not be interrupted with any request to unload suitcases, look at the property etc. You may not arrive early for any reason unless you have purchased an Early Check-In (2 PM) for $50 at the time your reservation is made.

CHECK-OUT PROCEDURE

CHECK-OUT time is 11 AM. This will be strictly adhered to in order for our housekeeping staff to prepare for our next guests. Failure to depart by 11 AM will result in a $50 penalty charged to guest credit card on file. Any furniture moved must be replaced to original position before departure. Upon leaving, secure all windows and doors, wash dishes, clean out the refrigerator, place all trash into plastic garbage bags and into Outside garbage cans with lids tightly secured. Leave all towels in the home, leave the beds unmade and return key to the appropriate key box or office. If your home requires extra cleaning because you did not follow the above guidelines, you will be charged up to $75 additional cleaning fee. Lost keys or keys not replaced in key box will incur a charge of $65. You will be billed full replacement value of any towels or sheets missing from the property after your departure. Your signing the Vacation Rental Agreement gives Asheville Connections permission to charge your credit card on file.

TRANSFERS

TRANSFERS A $50 fee (plus NC sales and use tax) will be charged for transferring a confirmed rental to a different property within the same rental period. No transfers will be given within 45 days of arrival date.

PETS

Houses that allow pets are indicated in the listings. However, no cats are allowed in any properties. You must pay the $75 pet fee, and agree that your dog is on a flea program. Pets may not be tied or chained outside at any time during the guest stay. Per City Ordinance, Pets are to be on a leash at all times within city limits accept at designated dog parks. It is recommended for your dogs safety that your dog be leashed at properties outside the city limits. There are various dog parks where your dog may visit with other Asheville Connections reserves the right to remove guests from premises if dog rules are not adhered to. Pet owners will be financially responsible for damages and extra cleaning if needed. Limit 1 dog per property unless prior permission is obtained from Asheville Connections. Having a pet at a non pet-friendly property will incur a penalty of $125 and immediate eviction with no refunds given.

FURNISHINGS AND EQUIPMENT

Homes are furnished for normal housekeeping with bed linens, towels, dishes, cookware, flatware, glasses, grills and basic appliances. Please use grills on concrete or in designated areas only, making sure charcoal is out and/or gas is turned off. Please be sure to pack any specialty items that you may require during your stay. Port-a-cribs, high chairs, fishing poles, mountain bikes and river equipment may be rented locally.

CONDITION OF PROPERTY

Every effort has been made to ensure that our descriptions and distances to attractions are accurate. However, we CANNOT BE HELD RESPONSIBLE for changes made by owners in furnishings or equipment, inaccurate descriptions, distance errors, or printing errors. PLEASE NOTE THAT WE WILL BE UNABLE TO MOVE YOU TOANOTHER HOUSE BASED ON THESE ISSUES.

OCCUPANTS

Family and Corporate Groups only will be allowed to rent the vacation properties. Guest acknowledges that he/she is at least 21 years of age and understands that he/she May Not rent the property in connection with a non family use such as high school, college or civic groups. To do so will be grounds for immediate eviction NO EXCEPTIONS –NO REFUNDS.

OCCUPANCY

The permitted number of occupants as defined by the local county health departments is listed at each property. Asheville Connections will not allow overcrowding of the house beyond the existing bedding. No RVs, campers or mobile homes may be parked on the premises for the purposes of extra sleeping capacity.

CONSTRUCTION

Asheville Connections cannot predict construction plans in the area and therefore cannot be responsible for any construction that may be occurring near one of our mountain homes. No compensation or moves to other properties will be considered.

MAINTENANCE

All equipment in the cottages should be in working order. Please report any inoperative equipment to our office. Every reasonable effort will be made to promptly repair the same. No refunds will be made for inoperative air conditioners, appliances or for mechanical failure, or delays in utilities.

Locked Closets

Contain owner’s personal property. Please respect these locked closets, cabinets or rooms. They are NOT INCLUDED as part of your rental.

ITEMS LEFT BEHIND

Asheville Connections cannot be held responsible for items left in homes. Please double check your cottage for personal items prior to departure. If we are asked to return items to you they will be returned C.O.D. plus a $25 processing fee.

Fireplaces

These are available for use during the winter rental season, October thru April, only. Fireplaces are not to be used at other times of the year and may not be used while the air conditioner is running.

HOT TUBS AND POOLS

Pools are cleaned between guests and hot tubs are cleaned between guest and mid week. Since neither the homeowner nor Asheville Connections employees are on the premises during the use of these amenities, the rental party agrees to be solely responsible for the use and operation thereof.

BED AND BATH LINENS

Bed and Bath Linens are provided at all of our vacation rental properties.

UNITS FOR SALE

Tenant understands that a vacation rental property may be listed for sale. Agent reserves the right to show each rental unit for sale to potential buyers. Every effort will be made to schedule the showing so that it does not interrupt the tenants vacation. Tenant understands that in the event of a sale or transfer of the rental property, the new owner may not be bound to honor a rental if it falls outside of the 180 days from the time the property transfer was recorded. In this event, tenant shall be entitled to a refund of rent payments made, by the new Owner. The sale or transfer of the property is subject to NC GS42A of the North Carolina Vacation Rental Act.